First, I need to point out some new shop policy information on my etsy site, found here:
Cathy's Creations Etsy shop policies
There you will find information about wait-time, shipping, payment methods and more.
For future reference, this information can be found on my Etsy page under Shop Info.
Second, I have a new procedure for special orders.
There are two ways to request custom-made bracelets: through email (click on Contact Me above for my address); or through Etsy Alchemy (which is actually sort of cool, also found under Shop Info). After we've agreed on style, colors and price, I'll set up a reserved custom listing under your name on Etsy. You pay for the listing, and I make the bracelet. I promise you'll be satisfied with your bracelet or I'll redo it.
There are a couple of reasons for doing things this way: I've had a few people request specific bracelets with charms that wouldn't appeal to anyone but them and then not bought the bracelet. When that happens, I'm out the money for the charm and a bracelet that no one wants to buy. Also, this helps me keep track of my custom sales along with my other Etsy sales.
Sorry for all the boring stuff, I just have to get this out of the way so that my procedures are clear. Have a great day!